Hugo Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Hugo Casino services. Please read them carefully before creating an account, depositing funds or participating in any game, promotion or other service.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and Hugo Casino in relation to your use of the website, account services, games, promotions, payment features and related content. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Page contents

You must be legally permitted to access online gambling services in the place where you are located. You are responsible for checking and complying with all laws that apply to you. Hugo Casino does not invite a person to use its services where that use would be unlawful. Access may be restricted by location, age, account status, technical controls or other applicable requirements.

You must be at least the minimum legal gambling age applicable to you and must provide accurate information during registration and whenever your details change. Hugo Casino may ask for information or documents to confirm your identity, age, location, payment method or source of funds. An account may remain restricted until requested checks are completed.

These terms may be updated from time to time to reflect changes to the services, legal requirements, security measures or operating procedures. The current version will apply when you use the website. Where appropriate, important changes may be highlighted on the website. You should review the terms regularly.

Account responsibilities

Provide complete, accurate and current registration information.
Keep your login details confidential and take reasonable steps to prevent unauthorised access.
Use only your own account and do not allow another person to access or use it.
Tell Hugo Casino promptly if you believe your account, password or payment details have been compromised.
Use the website only for lawful purposes and in accordance with these terms.
Avoid creating duplicate accounts or attempting to bypass account restrictions.

You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is being investigated. Hugo Casino may suspend, limit or close an account where information is inaccurate, checks cannot be completed, the account appears to be used by another person, or the terms or applicable law may have been breached.

2. Games, deposits and withdrawals

Games and other gambling services are provided subject to the rules displayed for the relevant product. Before participating, you should review the game instructions, stake information, result method and any applicable restrictions. A wager is generally treated as accepted when it is confirmed by the website, unless it is rejected, cancelled or voided under the applicable game rules or these terms.

You must check each transaction before confirming it. Hugo Casino is not responsible for mistakes caused by incorrect selections, incorrect account information, device settings, connectivity problems or failure to review transaction details. If a technical error affects a game, wager or account balance, the affected transaction may be corrected, cancelled or reviewed in accordance with the relevant rules.

Deposits and payment methods

Deposits must be made using a payment method that you are authorised to use. The name on a payment method may need to match the registered account details. Hugo Casino may decline, delay or reverse a transaction where it appears unauthorised, fraudulent, irregular or inconsistent with verification requirements. Your bank, card provider or payment service may apply its own fees, limits or processing rules.

You should only deposit funds that you can afford to lose. Gambling funds should not be treated as savings, income or a way to solve financial difficulties. You should keep a record of your deposits, withdrawals and play activity and contact the relevant payment provider if you notice a transaction you do not recognise.

Withdrawals and account balances

Withdrawal requests may be subject to identity, payment, account and safer gambling checks. The available withdrawal method may depend on the method used to deposit, operational requirements and information provided by you. Processing times can vary because of verification, financial institutions, payment providers, weekends, public holidays or other circumstances.

You must not attempt to withdraw funds obtained through fraud, misuse of a payment method, a breach of these terms or other unlawful activity. Hugo Casino may investigate unusual transactions and may hold, reject or adjust transactions where permitted by law or required for security and compliance purposes.

If an obvious error causes funds, winnings, game results or account information to be displayed incorrectly, Hugo Casino may correct the error. Where a wager was accepted because of an obvious error, the affected wager may be treated according to the applicable game rules. You should notify Hugo Casino if you identify an account or transaction error.

3. Promotions, content and acceptable use

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer may have separate terms covering eligibility, entry requirements, qualifying activity, wagering or play conditions, expiry, maximum benefits, withdrawal restrictions and circumstances in which an offer can be removed. You should read the specific promotional terms before opting in or participating.

Unless the promotional terms say otherwise, an offer may be limited to one person, household, device, payment method or account. Hugo Casino may refuse, amend or withdraw a promotion where it is misused, entered in error, affected by a technical issue or inconsistent with the promotional terms. Any decision will be made subject to applicable law and the rules of the relevant offer.

Prohibited conduct

Using automated software, bots, scripts or tools designed to interfere with the website or games.
Attempting to exploit a fault, vulnerability, pricing error or technical defect.
Using another person's account, identity, payment method or personal information.
Engaging in fraud, money laundering, collusion, manipulation or other unlawful behaviour.
Interfering with the security, availability or proper operation of the website.
Publishing or transmitting material that is unlawful, threatening, abusive, misleading or harmful.
Using the website to promote competing services or conduct unauthorised commercial activity.

Website text, branding, graphics, software, layouts and other materials are owned by or used with permission by Hugo Casino or relevant rights holders. You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit any part of the website unless you have permission or the law allows it.

The website may contain links, payment services, software or content supplied by third parties. Third-party services may have separate terms and privacy practices. Hugo Casino is not responsible for matters controlled by a third party, although reasonable steps may be taken to address service or security concerns.

4. Privacy, responsible gambling and legal information

Personal information is handled in accordance with the Hugo Casino Privacy Policy. Information may be collected and used to provide services, process transactions, verify identity and age, maintain security, meet legal obligations, prevent fraud and support responsible gambling processes. You should read the Privacy Policy to understand how information may be collected, used, stored and disclosed.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and avoid gambling when affected by alcohol, stress or other factors that may affect your judgement. Never chase losses and do not gamble with money needed for essentials.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Account controls, deposit or activity limits, time-outs, self-exclusion and other safer gambling tools may be available through the website or support process. These tools may have terms, waiting periods or limits on how they operate. You should use them as soon as you feel they may help.

Hugo Casino may take steps to promote safer gambling, including contacting players, applying account restrictions or declining activity where concerns arise. These measures do not guarantee that gambling-related harm will be prevented. You remain responsible for monitoring your activity and seeking independent assistance when needed.

Availability, liability and complaints

The website may be unavailable or interrupted because of maintenance, updates, telecommunications problems, technical faults, security events or matters outside reasonable control. Hugo Casino does not promise that the website will always be uninterrupted, error-free or suitable for every device. You are responsible for using compatible equipment, a secure connection and up-to-date security software.

To the extent permitted by law, Hugo Casino is not responsible for loss caused by your failure to follow these terms, inaccurate information, unauthorised access resulting from your failure to protect account details, events outside reasonable control or the actions of third-party providers. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If you have a question, complaint or concern about an account, transaction, game or promotion, use the support options provided on the website. Include enough information to help identify the issue, but do not send passwords or unnecessary sensitive information. Complaints may be reviewed under the applicable internal process, and additional information may be requested before a decision is made.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed only to the extent necessary, and the remaining terms will continue. A failure to enforce a term immediately does not mean that it has been waived. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights available to you.